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Damn the Man!
Wednesday, June 20, 2007 @ 4:38 PM
So I posted a couple days ago about a night from hell at the hotel. I felt under-prepared and left a note for Mike saying that I had some questions.
He called me yesterday and asked me if I could come in today at three. I had a weird sense that I might be in trouble, or even about to be fired.
I didn't get fired. I did get a ten-minute lecture about customer service and my attitude from my two bosses. And I was like, "You assholes have some nerve. My attitude toward the customers is freaking spectacular. My attitude towards you people is pretty bad, though, since you've assigned public school casualties to train me and no one here can answer simple fucking questions." They told me, "You're not in trouble, we just think you need more training." At which point, I almost screamed, "I'm the one who's trying to tell you that! That's why I left you the goddamn note!" And they said, "It's important to like this job. Do you like this job?" And I was like, "This job would be fucking great, if it weren't for my fucking CLUELESS co-workers! If you people had half a goddamn brain between you.
The message they're sending me is this: They don't care if I'm competent, as long as I'm cheerful.
I left there fucking pissed. I took a long, long walk, fueled by my rage. I came home, put on some Queen, and took my very first dose of Fluoxetine. That's right, kids, after years of playing the pharmaceutical industry's complex game of Russian Roulette, I am on the most famous of all antidepressants - Prozac. Well, generic Prozac, anyway. Here's hoping that it will actually help me function and feel like a person. If it doesn't help me, I'm going to say "Fuck it," and start self-medicating with more effecient chemicals.
I guess they have a point. I probably do have all the natural politeness of a New Yorker stuck in traffic. But seriously. I'm asking them to tell me how to do my job better, and they're telling me, "It doesn't matter if you know how to do what the customer's asking you, as long as you smile." It's annoying. If you're a hotel guest, and you ask for something, would you want them to grin at you like an idiot, or would you want them to take your problem seriously, and then HALF A CLUE about how to fix the situation? Seriously. Fuck them.
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